We do offer free returns and exchanges so if you made a mistake or ordered the wrong size you can easily exchange it for the correct item. Upon receiving your order, you can initiate an exchange or return for refund by going to https://returns.bruceandolive.com/
Oh no! If the item you received a damaged or defective item, we are so sorry! We inspect every item with strict quality control and never anticipate this. It’s possible that products get damaged in transport or sneak through. Sometimes there are instances where a product is damaged in transport or it sneaks through our quality control department.
If you received a damaged or defective item, don't worry - we'll get you a replacement ASAP.
Please visit https://returns.bruceandolive.com/ and fill out and send an email with your order number and a photo of the issue (if possible) to firstname.lastname@example.org and we'll get back to you as soon as possible.
Ah, that’s the worst! We apologize and want to make it right. Email us at email@example.com with your order number and associated email and we’ll send along what we missed right away.
Yikes! That’s our bad. Let’s get you what you actually ordered immediately. Please fill out our return form HERE to generate a prepaid return label.
As soon as you drop the package at USPS, we'll get your correct item on the way to you. If you need it sooner, please email us at firstname.lastname@example.org and we'll be happy to help.
All of our items are designed in Austin, Texas, and manufactured in Puebla, Mexico
If you still have questions, drop us a note at email@example.com. Thanks!