FAQ

  • How do I change or cancel my order?
    • We process orders fast to make sure to get you your order without delay. That said, once an order is placed we are unable to add or remove products or cancel it. 

We do offer free returns and exchanges so if you made a mistake or ordered the wrong size you can easily exchange it for the correct item. Upon receiving your order, you can initiate an exchange or return for refund by going to https://returns.bruceandolive.com/

  • My item arrived damaged/defective. What should I do? 

Oh no! If the item you received a damaged or defective item, we are so sorry! We inspect every item with strict quality control and never anticipate this. It’s possible that products get damaged in transport or sneak through. Sometimes there are instances where a product is damaged in transport or it sneaks through our quality control department.

If you received a damaged or defective item, don't worry - we'll get you a replacement ASAP.

Please visit https://returns.bruceandolive.com/ and fill out and send an email with your order number and a photo of the issue (if possible) to hello@bruceandolive.com and we'll get back to you as soon as possible. 


  • I'm missing an item. What should I do? 

Ah, that’s the worst! We apologize and want to make it right. Email us at hello@bruceandolive.com with your order number and associated email and we’ll send along what we missed right away. 

  • I received the wrong item. What should I do? 

Yikes! That’s our bad. Let’s get you what you actually ordered immediately. Please fill out our return form HERE to generate a prepaid return label. 

  • Choose "Exchange Item"
  • Choose the correct item
  • Choose "There was an issue with the item or shipping" as your return reason

As soon as you drop the package at USPS, we'll get your correct item on the way to you. If you need it sooner, please email us at hello@bruceandolive.com and we'll be happy to help.

  • How do your items fit? 
Women:
True to size.
Men:
We recommend sizing down one size unless you are pretty muscular, beefy, or tall. If you fit one of those descriptions, our items should fit true to size. 
  • What is your fabric composition? 
2nd Street Tube tops, Night Out Body Skirt, Barton Springs Shift Dress, and Native Henley:
66% tencel, 28% cotton, 6% spandex to help keep its shape over time. 
    Every other item: 
    70% tencel, 30% cotton.
    • Where is Bruce & Olive made? 

    All of our items are designed in Austin, Texas, and manufactured in Puebla, Mexico

     

    If you still have questions, drop us a note at hello@bruceandolive.com. Thanks!

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